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This Privacy Policy is to inform you, our patients, of the types of data we process about you, the reasons for processing your data, the lawful basis for processing, your rights and the retention periods of your data.


The policy explains how Laurie Glenn Acupuncture collects, stores and uses your personal data when browsing and/or using  . Please ensure that you read this information.

By accessing, browsing or otherwise using the Website you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website.

We are committed to respecting your right to Privacy.  We only ever collect, store and process your personal data we need to perform the tasks required for our services and products and also in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.


We act as Controllers in common with orgaizations listed below when we work in conjunction with them to treat you medically:


  • Your nominated Insurance Company

  • NHS

  • Your nominated health professional


Please contact us at if you have any questions about the protection of your data.


The Data We Collect


We collect the following data from you, with your consent, in order to provide our therapeutic services:


  • Personal contact data – name, address, email, phone number

  • Sensitive personal date – medical details including a medical history

  • Photography – on some occasions and with your consent, we may take photographs to use for medical information and progress of your treatments.

  • If you contact us for any reason, we may keep a record of that correspondence.

  • Information we collect using cookies stored on your device. Please see the section on cookies for information on how to mange them.

  • Your IP address

  • Details of your visits to the website including, but not limited to, traffic data, Geographic location data and other communication data and the resources, advertisements and linked sites that you access.

  • Contacting you via a Newsletter that you have consented to us sending you. If you no longer wish to receive these at any time, please either unsubscribe from the Newsletter or email us a We will action your request immediately.


The types of processing we undertake include:


  • Contacting you to arrange appointments, invoice our services or inform you of changes

  • Medical assessments as part of our service

  • Information about the treatments provided and progress of the treatments


We, or a third party data processor who act on our behalf may use the personal data you prove us in the following manner:


  • To monitor and improve the services and the Website

  • To manage your marketing preferences.

  • To contact you if there is a query regarding your order

  • Market research purposes

  • To enable us to comply with any legal or regulatory requirements;

  • In the detection and prevention of fraud or other crimes.

  • To assist with any of your customer queries

  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.


We will not send you any marketing material unless you have specifically given consent to sign-up for such marketing through the marketing specific consent forms within the website.


To provide you with tailored/behavioral advertising through the use of cookies on the Website.  This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed through the use of cookies, please refer to the section on Cookies.


We may disclose personal data we collect to third parties in the following manner:

  • We may pass your personal data to other companies to support our business operations, and or audit purposes.

  • We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body

  • We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out.



Cookies are small files which are placed on your computer and they help you as a user get the best experience from visiting our website. The cookies we use help us understand how our visitors engage with our website and very limited personal data is collected. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).


The cookies we use are;

Google Analytics Cookies

These cookies help us understand how people use our website, including whether they are visiting the website for the first time, a repeat visit, which pages are visited, how long for, how the visitor found our website, search terms used, Geographic location (limited to country and city/town). These analytics help us identify ways we can improve our website. You can find more information about cookies at:

Laurie Glenn Acupuncture would like to use cookies to store information on your computer, to improve our website. Some of the cookies we use are essential for parts of the site to operate, and have already been set. You may delete and block all cookies from this site, but some parts of the site may not work.

Cookie Categories

1. Strictly necessary cookies – these cookies enable services you have specifically asked for.

2. Performance cookies – these cookies collect anonymous information on the pages visited.

3. Functionality cookies – these cookies remember choices you make to improve your experience. To opt out of being tracked by Google Analytics across all websites visit

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


Other Cookies

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.


Wix also uses the following types of cookies:

_ga  –  this cookie expires after 2 years.
_gat – this is a temporary cookie which deletes at the end of the session.
_gid – this cookie expires after 2 years.


Transferring data internationally

We may transfer personal data we have collected from you to a third party data processors located in countries outside of the European Economic Area (‘EEA’). We will comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

By using and/or shopping on the Website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area (‘EEA’).



Data Request

You request access to the data we hold regarding you at any time by emailing us at;


E-mail Marketing

To receive email marketing from us you must consent to receiving such marketing within the relevant forms within the website. You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.



Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from companies and ask recipients to send their private information. This information is then used for identity theft and fraud.

We will never ask for personal details within any of our email marketing or email correspondence.

If you receive an email preporting to be from Laurie Glenn Acupuncture requesting such information, or if you have either not requested email marketing, or you have consented to marketing and suspect an email may be Phishing – then please report this by contacting Laurie Glenn.


Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other


Request the transfer of your personal information to another party

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Laurie Glenn.


No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Laurie Glenn. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

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